Frequently Asked Questions
Where do you ship?
We currently ship to all addresses within the United States.
How much does shipping cost?
Standard shipping is free on all U.S. orders.
How long will my order take to arrive?
Orders are processed within 1–3 business days and delivered within 7–12 business days after shipping.
How can I track my order?
Once your order ships, we will email you a tracking number and link.
Will this product fit my car?
Most of our accessories are designed to fit a wide range of cars, SUVs, and trucks. Please check the compatibility details in the product description, or email us with your vehicle's make, model, and year and we will gladly help.
Are your products easy to install?
Yes. Most of our products install in minutes without tools and include simple instructions.
What is your return policy?
You can return eligible, unused items within 30 days of delivery. See our Return & Refund Policy for full details.
How long do refunds take?
Approved refunds are issued to your original payment method within 5–10 business days.
Can I cancel or change my order?
Yes, within 12 hours of purchase as long as it has not shipped yet. Email us as soon as possible.
What if my item arrives damaged?
Contact us within 7 days of delivery with your order number and photos, and we will send a replacement or a full refund.
What payment methods do you accept?
We accept American Express (Amex), Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa. All payments are processed securely.
How can I contact you?
Email us at support@autovilia.com or call +1 (718) 873‑1280, Monday to Friday, 9:00 AM – 5:00 PM (EST).
Contact Information
Company name: Autovilia
Business Address: 260 Manning Road SW, Apt 104, Marietta, GA 30064, United States
Business email: support@autovilia.com
Phone: +1 (718) 873‑1280
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Support Information: Our dedicated customer support team is here to assist customers across the United States. We aim to respond to all inquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support.