Shipping policy

We currently ship to all addresses within the United States, including P.O. boxes and APO/FPO addresses.

Shipping Cost

We offer free standard shipping on all orders within the United States. There are no hidden fees.

Processing Time

Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. holidays). You will receive a confirmation email once your order is placed.

Delivery Time

Once shipped, orders are delivered within 7–12 business days. Total estimated time from order to delivery is 8–15 business days.

Delivery times are estimates and may be affected by carrier delays, weather, or peak holiday seasons.

Order Tracking

When your order ships, we will email you a tracking number and link so you can follow your package until it arrives.

Incorrect Address

Please double-check your shipping address at checkout. If you notice a mistake, contact us within 12 hours of placing your order and we will do our best to update it. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package is lost, delayed beyond the estimated delivery time, or arrives damaged, please contact us at support@autovilia.com with your order number and photos (if damaged). We will work with the carrier to resolve the issue and arrange a replacement or refund.

Questions

For any shipping questions, email us at support@autovilia.com or call +1 (647) 901-8319.

Contact Information

Company name: Autovilia
Business Address: 260 Manning Road SW, Apt 104, Marietta, GA 30064, United States
Business email: support@autovilia.com
Phone: +1 (718) 873‑1280
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Support Information: Our dedicated customer support team is here to assist customers across the United States. We aim to respond to all inquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support.