Refund policy

We want you to drive happy. If something isn't right, you can return eligible items within 30 days of delivery.

Return Window

You have 30 days from the date your order is delivered to request a return.

Eligibility

To be eligible for a return, items must be:

  • Unused and not installed in a vehicle
  • In their original condition with all parts, accessories, and manuals included
  • Returned in the original packaging where possible
  • Free of scratches, stains, adhesive marks, and damage

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Items that have been installed, used, or damaged due to improper installation
  • Gift cards
  • Items marked as Final Sale

How to Start a Return

  1. Email support@autovilia.com with your order number and the item(s) you want to return.
  2. Our team will reply within 1–2 business days with return instructions and the return address.
  3. Pack the item(s) securely and ship them back using a trackable shipping method.

Please do not send items back without contacting us first, as returns sent without authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, Autovilia covers the return shipping. There is no restocking fee.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement.

Original shipping charges, if any, are non-refundable.

Exchanges

Need a different size, color, or model? The fastest way is to return the original item for a refund and place a new order for the item you want.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@autovilia.com with your order number and clear photos. We will send a free replacement or issue a full refund, including shipping.

Order Cancellations

You can cancel your order within 12 hours of purchase for a full refund, as long as it has not yet shipped.

Contact Information

Company name: Autovilia
Business Address: 260 Manning Road SW, Apt 104, Marietta, GA 30064, United States
Business email: support@autovilia.com
Phone: +1 (718) 873‑1280
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Support Information: Our dedicated customer support team is here to assist customers across the United States. We aim to respond to all inquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support.